Privacy Policy

1. Who we are

Medical Answering Service of Oregon (MASO) provides medical answering services and related communication support for healthcare organizations.

Medical Answering Service of Oregon
215 SW Hooker St, Suite 200
Portland, OR 97201

For privacy questions, contact: admin@medicalanswering.com

2. Information we collect through this website

When you submit a request through our website contact form, we may collect the information you choose to provide, including:

• Your name
• Organization or practice name
• Role or title
• Phone number
• Email address
• City and state
• Organization type
• Services you are interested in
• Approximate provider count
• Approximate monthly after-hours call volume, if provided
• Whether you are working through an RFP or procurement process
• Information you choose to include in the message field

We may also collect basic technical information through website hosting, server logs, and security tools. This may include information such as IP address, browser type, device type, pages visited, referring website, and date and time of access.

3. Do not submit patient information through this website

This website contact form is for business inquiries only. Please do not submit protected health information, patient names, symptoms, medical record numbers, appointment details, or other patient-specific information through this public website form.

If MASO provides services to your organization under a service agreement and business associate agreement, protected health information handled as part of those services is governed by the applicable agreement, business associate agreement, HIPAA requirements, and MASO’s internal policies and procedures.

4. How we use website information

We use information submitted through this website to:

• Respond to inquiries
• Schedule consultations
• Evaluate service fit
• Discuss answering service, nurse triage coordination, or related needs
• Respond to RFP or procurement-related inquiries
• Operate, maintain, and improve the website
• Protect against spam, misuse, security issues, or unauthorized activity
• Comply with applicable legal, regulatory, or contractual obligations

5. How we share information

We do not sell personal information submitted through this website.

We may share website inquiry information only as reasonably necessary for business, operational, legal, or compliance purposes, including with:

• MASO personnel who need the information to respond to your inquiry
• Website hosting, email, IT, security, or administrative service providers
• Legal, compliance, or professional advisors
• Government authorities or other parties when required by law
• Parties involved in a business transaction, if applicable

When MASO works with vendors that may create, receive, maintain, or transmit protected health information on MASO’s behalf, MASO uses applicable contractual safeguards, including business associate agreements where required.

6. HIPAA-compliant operations

MASO maintains HIPAA-compliant operations for services involving healthcare communication and protected health information. MASO signs business associate agreements with clients and applicable vendors, trains staff annually on HIPAA and protected health information handling, and uses secure message delivery methods for patient communication.

MASO does not send patient messages by SMS or unencrypted email. Message records are retained for at least seven years and backed up through encrypted datacenter and cloud storage.

7. Data security

MASO uses administrative, technical, and physical safeguards designed to protect information in our care. No website, email system, or internet-based service can be guaranteed to be completely secure, so you should not submit patient information or urgent clinical information through this website.

8. Data retention

Website inquiry information may be retained for as long as reasonably necessary to respond to the inquiry, manage business records, support follow-up communications, comply with legal or contractual obligations, resolve disputes, or maintain security.

Message records created in connection with MASO’s client services are retained for at least seven years, unless a different retention obligation applies under a client agreement, legal requirement, or operational policy.

9. Your choices

You may contact MASO to request that we update, correct, or delete website inquiry information you submitted, subject to any legal, contractual, operational, security, or recordkeeping obligations.

To make a privacy request, contact: admin@medicalanswering.com.

10. Cookies and analytics

This website uses Google Analytics to collect basic usage information, including pages visited, time spent on pages, general geographic location, device type, and referring website. This information is used to understand how visitors interact with the site and to improve its content and performance. Google Analytics does not collect personally identifiable information such as your name, email address, or phone number through this tracking.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on or by adjusting your browser’s cookie settings. For more information on how Google handles data collected through Analytics, visit Google’s Privacy Policy.

MASO does not use advertising tracking, remarketing pixels, or third-party behavioral advertising tools on this website.

11. Third-party websites

This website may contain links to third-party websites or services. MASO is not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those third parties.

12. Children’s privacy

This website is intended for business inquiries from healthcare organizations and is not directed to children. MASO does not knowingly collect personal information from children through this website.

13. Changes to this Privacy Policy

MASO may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact us

For questions about this Privacy Policy or website privacy practices, contact:

Medical Answering Service of Oregon
215 SW Hooker St, Suite 200
Portland, OR 97201
admin@medicalanswering.com